This was a big double lesson, lot to catch up with... Here's the vocabulary, hope it helps (and I didn't make too many mistakes typing them in)...

Vocabulary: how to make a hotel reservation part 1 & 2

==== Part 1 ====

您好
nin2 hao3
(formal way of saying hello)

飯店
fan4dien4
hotel

很高興為您服務
hen3 gao1xing4 wei4 nin2 fu2 wu4
how can I help you? ("very glad to serve you")

我要訂一個房間
wo2 yao4 ding4 yi2 ge5 fang2jian1
I'd like to reserve a room.

您要訂幾人房
nin2 yao4 ding4 ji3 ren2 fang2
what kind of room would you like? ("how many people's room?")

一間房間
yi4 jian1 fang2jian1
a room

單人房
dan1 ren2 fang2
single room

雙人房
shuang1 ren2 fang2
double room

套房
tao4 fang2
suite

==== Part 2 ====

請問 + question
qing3 wen4
Query (polite)

入住
ru4 zhu4
move in (formal)

停留
ting2 liu2
stay temporarily

時間
shi2 jian1
time

請問您入住停留的時間是
qing3 wen4 nin2 ru4 zhu4 ting2 liu2 de5 shi2 jian1 shi4
On what days will you stay here?

九月一號/三號
jiu3 yue4 yi1 hao4
September 1 / 3

到
dao4
up to, until

大名
da4 ming2
name (formal)

與
yu3
and

電話
dian4 hua4
phone, phone number

請問您的大名與電話是
qing3 wen4 nin2 de5 da4 ming2 yu3 dian4 hua4 shi4
May I have your name and phone number please?

還有
hai2 you3
anything left, furthermore

任何
ren4 he2
any

地方
di4 fang1

可以
ke3 yi3
can, could, may

還有任何地方可以為您服務嗎
hai2 you3 ren4 he2 di4 fang1 ke3 yi3 wei4 nin2 fu2 wu4 ma1
Is there anything else I can help you with?

沒有
mei2 you3
don't have

來電
lai2 dian4
incoming call

謝謝您的來電
xie4 xie4 nin3 de5 lai2 dian4
Thank you for calling.

期待
qi2 dai4
look forward to

到來
dao4 lai2
arrival, coming

我們很期待您的到來
wo3 men2 hen3 qi2 dai4 nin2 de5 dao4 lai2
We look forward to your arrival.

Thanks Peggy!